RETURNS AND EXCHANGES
ONLINE
FREE EXCHANGES (Peninsula)
RETURNS (Peninsula) €5
INTERNATIONAL variable prices. (Check the returns portal)
- Enter the returns portal.
- Follow the instructions, we will send you a label by email that you must show to the courier or courier.
- Deliver the package to the courier or to the Post Office.
- If you have requested a return, once we receive the package we will refund the money, subtracting the €5 from the service. You will receive a notification by email.
- If you have requested a size change, once we receive the package we will send you the new size.
* If possible, reuse the original packaging for shipping. If not, you can use another packaging to ensure that the product is well preserved.
* The product must be in perfect condition and retain the original labels.
* Returns cannot be made if the order was received more than 30 days ago. From November to January we extend this period to 60 days since we understand that many of the purchases are for gifts.
IN SHOP
If you are near Granollers or Girona, you can come to make the exchange or return in our store
DRACS GRANOLLERS:
C / Sta. Esperanza, 7 Granollers 08401 Barcelona
Phone: (+635) 74 49 62 XNUMX
DRACS GIRONA:
C/ dels Mercaders,5 Girona
Phone: (+972) 52 75 60 XNUMX
PRODUCT TARE OR ERROR
For any questions, in case of error or poor condition of the product, contact us at admin@iaios.com